Top White Papers and Webcasts

  • Every company claims it places a premium on customer service. Unfortunately, the facts often speak otherwise. Download this IT Focus eBook to better understand how your organization can improve its customer contact strategy in today's omnichannel, hyper-competitive business environment and create loyal customers that add to your bottom line.

  • The software-defined WAN (SD-WAN) has emerged as the solution for enterprises embracing cloud computing as a means to realizing digital transformation. In this IDC brief, learn why the need for SD-WAN will be even greater than the need for SDN in the data center, especially when an organization's application profile is migrating toward public cloud services and where customer engagement is most valued.